Legal

Privacy Policy

Last updated: 1 July 2026

This policy explains what personal information we collect, why we collect it, and the rights you have over it.

1. Who we are

FixPoint Tech Assist Ltd ("we", "us", "our") is an independent technical support provider. This policy explains how we collect, use and protect personal information when you visit our website, contact us, or book a remote or on-site support session. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered office: Unit 14, Riverside Business Park, 142 Wharf Road, London, N1 7GU, United Kingdom. Company number [Company Registration Number placeholder]. You can contact us at help@fixpointtechassist.example.

2. Information we collect

We collect information that you give us directly, such as when you fill in a contact or booking form, call or email us, or use a remote support session. This may include:

• Your name, email address, phone number and postal address
• Details of the technical issue you describe to us
• Payment information, processed securely by our payment provider (we do not store full card details)
• Information generated during a remote support session, such as diagnostic logs relevant to the issue you asked us to fix
• Technical information such as your IP address, browser type and pages visited, collected automatically via cookies (see our Cookie Policy)

3. How we use your information

We use your information to:

• Respond to enquiries and provide quotes
• Book, deliver and follow up on remote or on-site support sessions
• Process payments and maintain accounting records
• Improve our website and services
• Comply with legal and regulatory obligations

We do not use your information for automated decision-making that produces legal or similarly significant effects.

4. Our legal basis for processing

We rely on the following legal bases under UK GDPR: performance of a contract (to provide the support service you've requested), legitimate interests (to respond to enquiries and improve our service), consent (for optional cookies and marketing communications, where applicable), and legal obligation (for tax and accounting records).

5. Remote support sessions

Remote sessions use permission-based screen-sharing software that you control and can end at any time. We only access the parts of your device necessary to diagnose and resolve the issue you have described, and we do not browse files or folders unrelated to that issue.

6. Sharing your information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate our business, such as payment processors, scheduling software and remote-access software providers, each bound by appropriate data protection agreements. We may also disclose information where required by law.

7. How long we keep your data

We keep enquiry and booking information for as long as necessary to provide our services and meet legal obligations, typically no longer than six years for financial records, after which it is securely deleted or anonymised.

8. Your rights under UK GDPR

You have the right to access, correct, delete, restrict or object to our processing of your personal information, and the right to data portability. To exercise any of these rights, contact us at help@fixpointtechassist.example. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to operate correctly and, where you consent, to understand how visitors use the site. Full details are set out in our Cookie Policy.

10. Security

We use appropriate technical and organisational measures, including encrypted remote-access sessions and secure payment processing, to protect your information against unauthorised access, loss or misuse.

11. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "last updated" date at the top of this page.

13. Contact us

If you have questions about this policy or how we handle your data, contact us at help@fixpointtechassist.example or write to Unit 14, Riverside Business Park, 142 Wharf Road, London, N1 7GU, United Kingdom.