Pricing
One flat price. No surprises after the fact.
Every price below is what you pay for that session — agreed before we start. Parts, if needed, are always quoted separately and approved by you first.
Remote Session
Software, drivers & wireless issues
£39 / session
- Up to 60 minutes of remote assistance
- Printer, driver & wireless troubleshooting
- Software installation & configuration
- Follow-up notes after the session
- Hardware repairs or part replacement
- On-site or in-person visit
On-Site Support
Hands-on help at your home or office
£89 / visit
- Technician visit up to 90 minutes
- Everything included in a remote session
- Physical setup, cabling & hardware checks
- Local travel within standard coverage area
- Parts & consumables (quoted separately)
- Travel outside standard coverage area
Business Support
Ongoing support for small offices
£149 / month
- Priority booking for remote & on-site sessions
- Up to 3 devices covered per month
- Discounted additional call-outs
- Direct line for faster response
- Hardware or consumable costs
- Coverage beyond agreed device count
Emergency Support
Urgent, same-day help
£129 / call-out
- Same-day response, subject to availability
- Priority scheduling ahead of standard bookings
- Remote or on-site, whichever is faster
- Evening & weekend availability
- Guaranteed fix time (diagnosis-dependent)
- Parts & consumables (quoted separately)
All prices shown are illustrative placeholders in GBP and exclude VAT unless stated. Final pricing is confirmed at the time of booking.
Compare plans
What's included at a glance
| Feature | Remote Session | On-Site Support | Business Support | Emergency Support |
|---|---|---|---|---|
| Response time | Same day | 24–48 hrs | Priority booking | Same day |
| Session length | Up to 60 min | Up to 90 min | 3 devices / month | Diagnosis-dependent |
| Hardware handling | — | |||
| Follow-up notes | ||||
| Best for | Software & wireless issues | Setup & hardware issues | Small offices, recurring needs | Urgent, time-sensitive faults |
Before you book
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Unsure which option fits your issue? Send a few details and we'll recommend the right service and confirm the price before anything is booked.
Independent service: Pricing on this page is for our independent support services only and is not set, endorsed or regulated by any device manufacturer.
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